There has been an increase in rejection rates. Look into the issue more. The information can give you insight into customer behavior, product and service trends as well help to improve overall business operations.
Suggested Areas of Improvement:
- Business owner needs to improve customer service. Manage all feedback and comment of a quote directly on the quote so expectations for the statement of work is clear and concise. A well documented quote improves customer satisfaction as expectations are all well-communicated and documented.
- Set the right expectations- Write better descriptions on the quote or contract description. Mosspaper has a built-in template capturing the most information details of your contracts. Make less mistakes on your contracts with Mosspaper’s guided tool that simplifies this whole process.
- Review pricing strategy- Improving the consistency of your products and services items by having a standardized way of how the information will show up in quotes or contracts. A centralized price list managed by one admin decreases pricing errors as well as descriptions for products and services.
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