Support Portal

Our Policies 6

• Your Account- Terms of Service
• Modifications to Prices and Plans
• Payment Policy- Fees and Payment
• Inactive User Accounts Policy
• Cancellation

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Billing FAQ 10

• What are your payment options?
• How do you handle cancellation and refunds?
• Can I save my payment card information?
• Can I have multiple subscriptions?
• How do Mosspaper handle recurring billing payments?

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Get Started 2

• Application Overview
• How To Get Started Guide

Product FAQ 36

• How do I change my domain URL name?
• How do you update billing/payment type?
• How do I switch from monthly or annual billing?
• How do I upgrade or switch your subscription?
• How do you resend a contract?

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How-To Videos 42

• How-To: Create A Renewal Contract
• How-To: Check on Notifications/Alerts
• How-To: Overview of Business Profile
• How-To: Check Customer Comments
• How-To: In Person Approval for Contracts

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Informational Video 7

• Overview of Product Features
• Use Case: Accountant- Success
• Use Case: Cleaning Services- Aiming High
• Use Case: Film Editor- Success
• Use Case: Freelance Graphic Designer- Aiming High

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Quotes- Videos 10

• Customer Email E-sign Approval
• How To Clone a Quote
• Adding Comments between Customer and Business Owners
• How to Edit A Quote
• In- Person Approval

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Contracts- Videos 6

• How to Create A Contract
• Manage Ending Contracts
• Export Contract as CSV
• Clone A Contract
• Contracts- In Person Approval

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Product and Service Items- Videos 4

• Importing Products and Service Items as CSV
• Export Product and Service Items as CSV
• Products and Services- Add an Item
• Products and Service- Adding a Category

User Permissions 6

• Invited Members to Your Mosspaper Account
• Change User Permissions
• Removing a Member from Mosspaper
• Defining User Permissions
• Leaving an Invited Account

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Office 365 Outlook Add-In 5

• Office 365 Outlook- Register for a new account (Web version- compose view)
• Office 365 Outlook- Add Quote- Lite version (Web version- compose view)
• Office 365 Outlook- Add Contract- Lite version (Web version- compose view)
• Office 365 Outlook Add new contact (Web version- Read mode)
• Office 365 Outlook Sync Messages (Web version- Read mode)

User Profile 12

• Change Your Account Name
• Change Your Password
• Update the Billing/ Payment Type
• View User Payment History
• Upgrade or Switch Your Subscription

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Quotes 17

• View a Customer's Signature
• View a Quote's History
• Export a Quote as a CSV File
• Convert a Quote to a Contract
• Edit a Quote

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Contracts 16

• Module Definitions: Contracts
• View a Customer’s Signature
• View a Contract's History
• Renew a Contract as a Quote
• Renew a Contract

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My Customers 11

• Module Definitions: Customers
• Import Customer Information
• Export Customer Information as a CSV File
• Sort Customer Information
• Delete a Contact from a Customer's Profile

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User Permissions 9

• Change Member Roles and Permissions
• Change or Define Limited Access
• Create Account Domain URL
• Edit or Change Domain URL
• Invite Members to Your Mosspaper Account

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Product and Service Items 14

• Import Product and Service Items
• See What is Used in Quotes or Contracts
• Delete a Product and Service Item
• Sort Product and Service Items
• See Product and Service Items in Tile View

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Registration 3

• Forgot Password/Password Reset
• Mosspaper Terms and Conditions
• Sign Into Mosspaper

Payment Integration 10

• Set Up Payment
• Issuing Refunds in Stripe
• In Stripe, How long does it take for payments to be transferred to my bank account?
• Which cards and payment types can I accept with Stripe?
• How much does Stripe cost?

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Widget 12

• Wix: Adding a Mosspaper Widget
• Joomla: Adding a Mosspaper Widget
• Weebly: Adding a Mosspaper Widget
• Squarespace: Adding a Mosspaper Widget
• Moonfruit: Adding A Mosspaper Widget

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Microsoft Office 365 9

• Office 365 Outlook- Register for a new account (Web version- compose view)
• Office 365 Outlook- Add Quote- Lite version (Web version- compose view)
• Outlook 365 Outlook Add Contract (Web version- compose view)
• Office 365 Outlook Add new contact (Web version- Read mode)
• Outlook 365 Outlook Sync Messages (Web version- Read mode)

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Product 8

• Benefits
• Contract Highlights
• Datasheet
• Key Features
• Platform Overview

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Segments 25

• Accounting Professional
• Animation and Illustrations
• Architectural Design
• Car Services
• Cleaning Services

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Use Cases By Segment 26

• Accountant (Quote and Contract Mgmt)
• Event Management (Contract Mgmt)
• IT Maintenance/ Service Provider (Contract Mgmt)
• Music Instructor (Contract Mgmt)
• Condo Rental (Contract Mgmt)

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Product FAQ 28

• Are the systems you are using helping you to create your brand?
• Data Insight: What are the most popular products or items my customer is buying?
• Data Insight: Why is there a lot of comments on my quotes and contracts?
• Data Insights: How does Renewal Sales help my business?
• Data Insights: In which city or area are most of my customers?

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Infographics 22

• State of Women-owned businesses 2014 (infographic)
• Economic Trends- Year 2020
• How Do I Manage My Business Better?
• Taking Care of Your Customers
• Operational Excellence

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Best Practices 27

• Analytic: What are my top items?
• Analytics: Contract By Status
• Analytics: Contracts Being Viewed
• Analytics: How many active vs inactive customers are there?
• Analytics: How many customers am I adding each month?

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Tablet- iOS (iPad) 41

• Logging In
• Signing Up
• Product/ Service Items- Adding An Item
• Product/ Service Items- Edit An Item
• Product/ Service Items- Add Category

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Tablet- Andriod 42

• Logging In
• Signing Up
• Product/ Service Items- Adding An Item
• Product/ Service Items- Edit An Item
• Product/ Service Items- Add Category

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Phone- IOS & Andriod 40

• Logging In
• Forgot Password
• Signing Up
• Signing Up
• Business Profile

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