Support Portal
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
(866) 344-0114
Knowledge base
General
Our Policies
6
Your Account- Terms of Service
Modifications to Prices and Plans
Payment Policy- Fees and Payment
Inactive User Accounts Policy
Cancellation
See all 6 articles
Billing FAQ
10
What are your payment options?
How do you handle cancellation and refunds?
Can I save my payment card information?
Can I have multiple subscriptions?
How do Mosspaper handle recurring billing payments?
See all 10 articles
Get Started
2
Application Overview
How To Get Started Guide
Product FAQ
36
How do I change my domain URL name?
How do you update billing/payment type?
How do I switch from monthly or annual billing?
How do I upgrade or switch your subscription?
How do you resend a contract?
See all 36 articles
Videos
How-To Videos
42
How-To: Create A Renewal Contract
How-To: Check on Notifications/Alerts
How-To: Overview of Business Profile
How-To: Check Customer Comments
How-To: In Person Approval for Contracts
See all 42 articles
Informational Video
7
Overview of Product Features
Use Case: Accountant- Success
Use Case: Cleaning Services- Aiming High
Use Case: Film Editor- Success
Use Case: Freelance Graphic Designer- Aiming High
See all 7 articles
Quotes- Videos
10
Customer Email E-sign Approval
How To Clone a Quote
Adding Comments between Customer and Business Owners
How to Edit A Quote
In- Person Approval
See all 10 articles
Contracts- Videos
6
How to Create A Contract
Manage Ending Contracts
Export Contract as CSV
Clone A Contract
Contracts- In Person Approval
See all 6 articles
Product and Service Items- Videos
4
Importing Products and Service Items as CSV
Export Product and Service Items as CSV
Products and Services- Add an Item
Products and Service- Adding a Category
User Permissions
6
Invited Members to Your Mosspaper Account
Change User Permissions
Removing a Member from Mosspaper
Defining User Permissions
Leaving an Invited Account
See all 6 articles
Office 365 Outlook Add-In
5
Office 365 Outlook- Register for a new account (Web version- compose view)
Office 365 Outlook- Add Quote- Lite version (Web version- compose view)
Office 365 Outlook- Add Contract- Lite version (Web version- compose view)
Office 365 Outlook Add new contact (Web version- Read mode)
Office 365 Outlook Sync Messages (Web version- Read mode)
Product Support
User Profile
12
Change Your Account Name
Change Your Password
Update the Billing/ Payment Type
View User Payment History
Upgrade or Switch Your Subscription
See all 12 articles
Quotes
17
View a Customer's Signature
View a Quote's History
Export a Quote as a CSV File
Convert a Quote to a Contract
Edit a Quote
See all 17 articles
Contracts
16
Module Definitions: Contracts
View a Customer’s Signature
View a Contract's History
Renew a Contract as a Quote
Renew a Contract
See all 16 articles
My Customers
11
Module Definitions: Customers
Import Customer Information
Export Customer Information as a CSV File
Sort Customer Information
Delete a Contact from a Customer's Profile
See all 11 articles
User Permissions
9
Change Member Roles and Permissions
Change or Define Limited Access
Create Account Domain URL
Edit or Change Domain URL
Invite Members to Your Mosspaper Account
See all 9 articles
Product and Service Items
14
Import Product and Service Items
See What is Used in Quotes or Contracts
Delete a Product and Service Item
Sort Product and Service Items
See Product and Service Items in Tile View
See all 14 articles
Registration
3
Forgot Password/Password Reset
Mosspaper Terms and Conditions
Sign Into Mosspaper
Payment Integration
10
Set Up Payment
Issuing Refunds in Stripe
In Stripe, How long does it take for payments to be transferred to my bank account?
Which cards and payment types can I accept with Stripe?
How much does Stripe cost?
See all 10 articles
Widget
12
Wix: Adding a Mosspaper Widget
Joomla: Adding a Mosspaper Widget
Weebly: Adding a Mosspaper Widget
Squarespace: Adding a Mosspaper Widget
Moonfruit: Adding A Mosspaper Widget
See all 12 articles
Microsoft Office 365
9
Office 365 Outlook- Register for a new account (Web version- compose view)
Office 365 Outlook- Add Quote- Lite version (Web version- compose view)
Outlook 365 Outlook Add Contract (Web version- compose view)
Office 365 Outlook Add new contact (Web version- Read mode)
Outlook 365 Outlook Sync Messages (Web version- Read mode)
See all 9 articles
Product Information
Product
8
Benefits
Contract Highlights
Datasheet
Key Features
Platform Overview
See all 8 articles
Segments
25
Accounting Professional
Animation and Illustrations
Architectural Design
Car Services
Cleaning Services
See all 25 articles
Use Cases By Segment
26
Accountant (Quote and Contract Mgmt)
Event Management (Contract Mgmt)
IT Maintenance/ Service Provider (Contract Mgmt)
Music Instructor (Contract Mgmt)
Condo Rental (Contract Mgmt)
See all 26 articles
Product FAQ
28
Are the systems you are using helping you to create your brand?
Data Insight: What are the most popular products or items my customer is buying?
Data Insight: Why is there a lot of comments on my quotes and contracts?
Data Insights: How does Renewal Sales help my business?
Data Insights: In which city or area are most of my customers?
See all 28 articles
Infographics
22
State of Women-owned businesses 2014 (infographic)
Economic Trends- Year 2020
How Do I Manage My Business Better?
Taking Care of Your Customers
Operational Excellence
See all 22 articles
Best Practices
27
Analytic: What are my top items?
Analytics: Contract By Status
Analytics: Contracts Being Viewed
Analytics: How many active vs inactive customers are there?
Analytics: How many customers am I adding each month?
See all 27 articles
Mobile Devices
Tablet- iOS (iPad)
41
Logging In
Signing Up
Product/ Service Items- Adding An Item
Product/ Service Items- Edit An Item
Product/ Service Items- Add Category
See all 41 articles
Tablet- Andriod
42
Logging In
Signing Up
Product/ Service Items- Adding An Item
Product/ Service Items- Edit An Item
Product/ Service Items- Add Category
See all 42 articles
Phone- IOS & Andriod
40
Logging In
Forgot Password
Signing Up
Signing Up
Business Profile
See all 40 articles
Help Desk Software
by Freshdesk
